Refund policy

At Trendfii, we take pride in the quality of our products and want every customer to have a great experience with us. If you are not completely satisfied with your purchase, we offer a 30-day refund policy to ensure a hassle-free shopping experience. Please read our policy carefully to understand the conditions and process for requesting a refund.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Your request must be made within 30 days from the date of delivery.

• The item must be unused, unworn, and unwashed, with all original tags and packaging intact.

• The item must be free of stains, odors, or damage caused by the customer.

• A valid proof of purchase (such as an order confirmation email or receipt) is required.

We reserve the right to decline refund requests if the item does not meet the above criteria.

Non-Refundable Items

Certain products and circumstances do not qualify for refunds, including:

• Personalized or custom-made items, as they are specifically created for each customer.

• Final sale or clearance items, which are not eligible for refunds or exchanges.

• Items that show visible signs of wear, washing, alteration, or damage after delivery.

• Orders returned without prior authorization from our customer support team.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us – Send an email to Trendfiiofficial@gmail.com with the following details:

• Your full name and order number.

• A brief explanation of the reason for your refund request.

• Photos of the item (if applicable), especially if it arrived damaged or incorrect.

2. Return Authorization – Once your request is reviewed, we will notify you of the next steps. If approved, we will provide you with return instructions.

3. Return the Item – Ship the item back using a trackable shipping service to ensure it reaches us safely. The return address will be provided upon approval.

4. Refund Processing – After receiving and inspecting the returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. You will receive an email notification once the refund has been issued.

Return Shipping Costs

• Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect.

• We highly recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

Delayed or Missing Refunds

If you have not received your refund after 7 business days, please take the following steps:

1. Check your bank account to confirm if the refund has been processed.

2. Contact your bank or credit card provider, as refunds may take additional time to appear in your account.

3. If you have followed these steps and still have not received your refund, please email us at Trendfiiofficial@gmail.com, and we will be happy to assist you.

At Trendfii, customer satisfaction is our priority. If you have any questions regarding our refund policy, please reach out—we’re here to help!