Welcome to Sparki's Frequently Asked Questions section. Here, we address common queries to provide you with the information you need. If you have any further questions, feel free to contact us at sparkii.buyer@gmail.com
1. What payment methods do you accept?
- We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.
2. How can I track my order?
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier's website.
3. What is your return policy?
- We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of receipt for a full refund or exchange. Please see our Return Policy for more information.
4. How do I contact customer service?
- If you have any questions, concerns, or feedback, our customer service team is here to assist you. You can reach us via email at sparkii.buyer@gmail.com or through our Contact Us page on the website.
5. Are your products covered by a warranty?
- Yes, we stand behind the quality of our products. Many of our items come with a manufacturer's warranty for added peace of mind. Please refer to the product description or contact us for warranty details.
6. Can I cancel or modify my order after it has been placed?
- We strive to process orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. Once an order has been shipped, it cannot be changed or canceled.
7. How can I stay updated on new products and promotions?
- To stay informed about our latest products, promotions, and exclusive offers, we encourage you to sign up for our newsletter. You can subscribe on our website or during the checkout process.
We hope these FAQs have been helpful in addressing your questions. If you need further assistance, please don't hesitate to reach out to us. Thank you for choosing Sparki for your lighting needs!