Contact Us
At Historiya, we are committed to providing excellent customer service and ensuring a smooth shopping experience for every customer. Whether you have a question about our products, need assistance with an order, or require support with a return, we are here to help.
Customer Support Email
For all inquiries, please contact us at:
historiyabrand@gmail.com
Our support team is available from Monday to Friday, and we aim to respond to all emails within 24-48 business hours. If you contact us during weekends or holidays, please allow extra time for a response.
Order & Shipping Inquiries
If you have questions about your order status, tracking information, or shipping times, please include the following details in your email:
• Full Name (used during checkout)
• Order Number (found in your confirmation email)
• A brief description of your inquiry
Once your order is shipped, you will receive an email with a tracking number. Please allow a few days for tracking updates to reflect accurately. If you experience shipping delays beyond the estimated time, feel free to reach out, and we will assist you.
Returns & Refunds
If you need to return an item or request a refund, please review our Refund Policy before reaching out to ensure eligibility. When contacting us for a return or refund, kindly provide:
• Your order number
• The reason for your return request
• Photos (if applicable) in case of a damaged or incorrect item
Our team will guide you through the return process, including the necessary steps and return address. Please note that return shipping costs may apply unless the item is defective or incorrect.
Product & General Inquiries
If you have any questions about our products, materials, sizing, or designs, we are happy to provide additional details. Whether you’re curious about fabric quality, historical accuracy, or care instructions, we will assist you in making the right purchase decision.
Wholesale & Business Inquiries
For wholesale opportunities, bulk orders, or business partnerships, please email us with “Wholesale Inquiry” in the subject line. Include details about your business, the products you’re interested in, and the estimated order quantity. We will get back to you with pricing and further details.
Response Time & Support Commitment
We strive to provide timely responses to all customer inquiries. While most emails are answered within 24-48 business hours, response times may be longer during high-demand periods, sales events, or holidays. Your satisfaction is important to us, and we appreciate your patience as we work to resolve any issues or questions.
If you need assistance, don’t hesitate to reach out—we are here to help.